Recent Articles

January 19, 2018 9:00 am
Jill Steinhour
Brand portals are a win-win arrangement: both manufacturers and distributors are more successful — and with happier customers to boot!
January 18, 2018 10:00 am
Paul Reilly
Things like poor sales follow-up, poor communication, incomplete paperwork or ordering and other details can result in customer frustration after the sale is made. Here, Paul Reilly provides tips to create a smooth, seamless and pain-free transition.
January 15, 2018 1:25 pm
Bryana Kennedy
Driving new customer growth is commendable, but let’s not forget about our existing loyal customer base. Here, learn steps to earn your customer's loyalty in the long run.
January 9, 2018 9:00 am
With new options and conveniences, there's never been a better time for shoppers. As for workers ... well, not always.
January 5, 2018 9:00 am
John D. Wagner
We hear the acronym EBITDA used all the time when it comes to business financials. Here, John Wagner explains how to understand and make use of it to make sure your business is valued to its maximum.
January 5, 2018 9:00 am
JOYCE M. ROSENBERG, AP Business Writer
With issues such as the new tax bill, a strong economy and being mindful of sexual harassment, here are five things small business owners need to know about or do in 2018.
December 26, 2017 2:10 pm
Online shoppers will pay close attention to at least two things this holiday season: shipping costs and return deadlines.
December 22, 2017 9:00 am
SARAH SKIDMORE SELL, AP Personal Finance Writer
No one wants to be caught off-guard when it comes to their finances. So The Associated Press asked several experts to share their opinion on what will happen with some key issues in 2018 that will directly impact your personal financial well-being.
December 13, 2017 9:00 am
Scott Benfield
Scott Benfield discusses the challenges distributors face with getting e-commerce right, and why doing so is critical in a B2B market quickly moving toward online buying.
December 11, 2017 9:00 am
Paul Reilly
Who knows more about your products and services — you, or the customer? Paul Reilly explains the critical role of knowledge expertise in value-added selling.
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